CMHA BC Job Posting: Intake Coordinator

Kyoko H

CMHA BC Job Posting

Intake Coordinator – Independent Rights Advice Service (IRAS)

(Sent on behalf of CMHA BC)


The IRAS staff team at CMHA BC will be responsible for supporting the launch of a new province-wide independent rights advice service for involuntary patients under the Mental Health Act. The service will be designed and delivered using a partnership model that brings together multiple organizations and stakeholders. The role will be a part of the core IRAS Infrastructure and Leadership Team at CMHA BC and develop and implement and accessible and flexible intake process for people accessing the service.

This role will be central to the vision for the IRAS service – an accessible and low barrier service that provides timely access to rights advice. Success in the role will require attention to detail; comfort with technology; commitment to accessibility, inclusion, and cultural safety; comfort with ongoing learning; and the ability to problem solve in a relational and effective way.


Manage automated intake and scheduling process.

• Inform the development of and maintain a cloud-based intake, scheduling, and client management system.

• Develop a scheduling system for in-person IRAS meetings.

• Support the development of information management and privacy service standards for the IRAS.

• Work with IT supports to solve any problems with the automated systems as they arise.

• Provide training for Rights Advisors on the intake, scheduling, and client management system.

• Support IRAS service partners and Rights Advisors to maintain up-to-date availability, meeting notes, and other records that comply with information management and privacy service standards.

• Provide data reports to CMHA, the IRAS governance committee, or other stakeholders as needed.

Provide or coordinate phone or other supports to meet accessibility needs.

• Support clients, people who support them, and detaining facility staff who require phone-based intake and scheduling for accessibility-related reasons.

• Communicate with those using phone-based intake and scheduling in a trauma-informed, culturally safe, and welcoming manner.

• Develop a system for requesting and scheduling meeting supports including language interpretation, disability accommodations, cultural supports, and other options as available.

• Collaborate with IRAS staff to incorporate any learnings from data trends into IRAS education and training and to help identify ways to reduce accessibility barriers.

Identifying opportunities for ongoing quality improvement.

• Work collaborative with the IRAS Leadership and Infrastructure staff to identify priorities for quality improvement from disaggregated intake, scheduling, case management, or accessibility support data.

• Develop and produce confidential timely project reports, updates, and briefing notes to the IRAS staff team or governance committee.

• Other duties as needed.


Education & Experience

• A post-secondary degree (BA, BSW, BSc) in a related discipline or equivalent experience.

• Demonstrated experience managing intake and scheduling for a large or complex service.

• Demonstrated experience co-developing services with people with lived and living experience relevant to the service.

• Personal experience with mental health issues, services, or involuntary treatment is an asset in this role.

• Demonstrated experience communicating in a trauma-informed and culturally safe way.

• Recent experience in program evaluation using multiple approaches, including quantitative data, qualitative data, stories, and developmental evaluation.

• Experience working with others using collaboration and relationship-based approaches.

• Successful completion of background screening checks including a criminal record check and education verification.

Knowledge, Skills, and Abilities

• Strong attention to detail.

• Ability to handle large volumes of information through organization and automation.

• Ability to work collaboratively and effectively with multiple communities and stakeholders.

• Experience and comfort prioritizing multiple forms of knowledge and expertise.

• Strategic and conceptual thinking, including the ability to adapt plans as needed in the spirit of ongoing learning.

• Knowledge of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity.

• Strong interpersonal, written, and verbal plain language communication skills.

• Resourcefulness, judgment, and innovation to solve problems.

• Knowledge and agility to select and use Office 365 tools and cloud-based management software tools.

Our key values and principles

The Intake Coordinator, IRAS, consistently conducts themselves in alignment with CMHA BC’s Core Values of:

• Inclusive

• Proactive

• Compassionate

• Steadfast

• Collaborative


• The position is 37.5 hours per week, primarily during regular office business hours.

• The position can be based out of the Vancouver or Victoria office and offers the potential for a flexible working arrangement.

• The position is unionized through the Health Sciences Association of B.C with the Health Science Professionals bargaining unit and the job evaluation is currently underway.


Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to by 5pm on August 4, 2023. The subject line should mention ” Intake Coordinator, IRAS”. We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at

We are an equity-based employer and different identities, and backgrounds make us stronger. We encourage applications from people of diverse abilities, ages, gender identities and sexual orientations, as well as people who are racialized or Indigenous (First Nations, Inuit, and Métis people). Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.


Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səl̓ilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located.