Client Bill of Rights

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All clients have the right to:

•  Be treated with dignity, respect, and empathy.
•  Be understood as individuals with unique strengths, views and beliefs.
•  Be informed about all aspects of illness and treatment, including risks, outcomes and alternatives.
•  Participate in all treatment decisions whenever possible.
•  A range of personalized treatment options and rehabilitation services, with choices based on individual needs, desires and experiences, and the safety of others.
•  Continuity of care.
•  A safe and secure environment.
•  An advocate and/or interpreter, when available.
•  Privacy of information unless legally ordered.
•  Access their health record.
•  Have complaints heard and followed through within a safe and fair manner.
•  Participate in mental health planning, evaluation and implementation.